Refund Policy

This policy covers payments made by developers for platform subscriptions. It does not cover payments made by home buyers to developers, which follow each developer's own booking and cancellation terms.

Free first project

Your first project on the Colony plan is free for 30 days. No payment is taken during this period, so no refund is needed if you decide not to continue.

Monthly plans

Monthly plans can be cancelled at any time. The plan stays active until the end of the month already paid for. Partial months are not refunded.

Yearly plans

• Cancel within 14 days of a yearly payment for a full refund.
• After 14 days, we refund the unused full months, less the yearly discount already given.
• Completed projects you move to read-only stop being billed from the next cycle.

Removing projects

If you close a project mid-cycle, it is billed until the end of that cycle and then removed from your invoice. Its data stays available in read-only mode.

Billing errors

If you were charged twice or charged for the wrong plan, tell us and we will refund the extra amount in full.

How refunds are paid

Refunds are paid to the original payment method within 7 to 10 working days after approval.

Buyer payments

Tokens, instalments and other payments made by home buyers go to the developer, not to us. Buyer refunds on cancellation are decided and paid by the developer under their agreement with the buyer and applicable RERA rules.

Questions

For any question about this document, write to us through the Connect with us page.